Returns & Refunds Policy
At DIYChemicals.com, operated by Chemboys LLC, we prioritize your satisfaction. Understanding that circumstances may arise, we present a comprehensive return policy. You are eligible to apply for a return within 30 days of the product delivery.
Return Eligibility: We request the product to be in its initial condition, unaltered, and housed within its original packaging, accompanied by the receipt or proof of purchase, to qualify for a return.
Initiating a Return: Kindly reach us at [email protected] to commence the return process. All returns should be dispatched to: 212 Industrial Place, Liberty, TX, 77575, United States. Be informed that you will be responsible for the payment of your return shipping label. Unsolicited returns, i.e., those sent without prior notification, will not be accepted. International customers should note that cross-border shipments may be subject to delays outside our control.
For any inquiries or guidance related to returns, feel free to engage with our support team at [email protected].
Damages and Issues
It is recommended to immediately inspect the items upon receipt. If you discover any defects, damages, or receive incorrect products, notify us promptly, so we can address and rectify the situation.
Please note, we do not entertain returns for hazardous materials, flammable liquids, or gases. We encourage you to contact us if you have queries or concerns regarding the returnability of your items.
Sale items and gift cards are exempt from being returned.
For expedited service, we suggest returning your original item, and once accepted, place a separate order for the new product. This ensures the availability of the item and quickens the process.
Upon the receipt and inspection of your return, we will inform you of the status of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Do note that banks or credit card issuers might take additional time to process and post the refund.
If you haven’t received a refund within 15 business days following the approval notification, first check with your bank or credit card company; if they confirm no pending entry, contact us at [email protected] for support.